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Frequently asked questions
How do I buy or renew my SwissPass ?
You don’t have a SwissPass yet and you want to buy one? All you have to do is go to one of our customer centres with an ID. You can order your SwissPass card there when purchasing your travel pass.
Do you already have a SwissPass and want to renew it? You can do it :
Find all the information you require about the SwissPass on our FAQ page
I’ve lost something on the train. What should I do?
The easiest way of declaring your lost property is to complete an online search notice. This process is free. The place where the lost property should be returned to must be specified in the form.
Should you have any questions do not hesitate to contact our Service Centre on 021 621 01 11.
Find all the information you require about lost property.
How do I pay a fine?